F.A.Q.

If this does not answer your questions then please don't hesitate to contact us!

PRODUCT QUESTIONS

When do you release new products?

I try to release new bandana's every season or holiday.

How will I know when you release new products?

You may get some sneak peaks on instagram before hand! I will always announce when I product is released on instagram.

How do I tie your bandanas?

Our bandana's are designed to be rolled down once or twice, tied, then buttoned. This is ultimately your preference!

How do I clean my BioThane Products?

We recommend a gentle soap and warm water. You can look at our BioThane Information page for more!

Shipping & Order Information

What if my package gets lost or damaged?

If you (purchaser) claim your order was not received, but the tracking states the package was delivered, MellinCrafts is no longer responsible. You may reach out to USPS. However, when USPS loses packages the info never says delivered or notice left. If that case happens we are happy to work with you on filing a claim with USPS. 

I put the wrong address! What do I do?

This has happened to me. Believe me, it sucks. If you reach out while your order is still processing, then we can change your address on our end. 

please be aware; we are not responsible for incorrect addresses that have already shipped. please DOUBLE check your address.

How do I return a product?

If you're not happy with your order, we're glad to start a return process. You have 30 days from receiving your order to return an item for a refund. We do NOT offer free return shipping, however you will get a FULL REFUND. It takes about 5-7 business days to process the full amount. 

To return a product, please email us! Our email is mellincrafts@gmail.com

If for some reason you have not recieved a response within 48 hours, please DM us on instagram. Our instagram is @mellin_crafts

Dog Models, Donations and Discounts.

How can my dog and I become models?

Well THANK YOU so much for your interest in our brand! As of right now I am looking for models! Please go to the home page and apply! You can also email us about your interest; make sure to include pictures of your dog (in any gear) and your contact information!

Will you donate products to a giveaway/fundraiser?

I would LOVE to participate in giveaways! However I will NOT give you free items. You can contact me to participate in your giveaway, but I reserve the right to decline.

Can you send me free/reduced prodcuts for xyz?

Thank you for your interest! I would LOVE reviews but I will not trade products for free reviews. You may use our Model's discount codes for a 10-20% discount. 

I can't afford your prices. Will you give me a discount or trade?

I DO NOT give individuals discounts for my products that I do not offer. 

You can check out our models on Instagram for codes that give 20% off, or wait for a sale.

I DO NOT trade products for giveaways, personal use, or services.